Miscellaneous Hotel Processes
Direct booking steps
1) Greeting 2) Room needs - Check Preno for availability: How many people? Length of stay? (If they have kids, they can choose to have a room with a sofa bed or two rooms; If not, normal double room; If they are a family of more than two, put them in two rooms closed to each other.) Need parking? 23$/day tx inclusive 3) Hotel details/features - Check in at 3 PM - Check out at 11 AM - Cafe offers 20% off for guests - NO elevator - Cost is located in Preno -> Rates; use the Standard rates for direct bookings 4) Mandatory information to add on Preno: Guest's Name, Email Address, Phone Number & credit card information
Hotel phone transfer
Steps to take when the incoming calls to the business need to be transferred to a mobile phone: Locate the hotel landline phone: PIC Press “INTERCOM” near the top left; Press “FWD” near the bottom right; Press “9”; Enter the number that you wish to forward the calls to; Press “#”; You will hear a long dial - lift and hang up the receiver; Call 514-288-6922 to make sure calls are being received at the number you entered.
The code should be our civic number backwards (2243), and the month number, e.g. for August, the code would be 22438; for September it would be 22439. The code should be changed by the Day-Concierge on the 1st of every month, before 3pm. **All outgoing communications to hotel guests, however, need to be updated with the new code on the previous day. To change the code, enter the following on the key pad: Master Code (available on Ambrose Tech Sheet) ** (Solid yellow LED will activate) 102000 New code #** (Solid yellow LED will deactivate) For more information, consult the user manual available in white folder manager on Joseph’s desk.
The code should be the room’s number and the month number, e.g. in August, for room 102, the code would be 1028; for September it would be 1029. The code should be changed by the housekeeper at the beginning of every month, for the first check-in of the month. This should be done during housekeeping. **All outgoing communications to hotel guests, however, need to be updated with the new code on the previous day. To change the code: Open lockbox with current code. Use solid object to lift metal piece on the side of the lockbox lid. Enter new code Snap back the metal piece down.
How to make keycards
Press any key to open Kaba machine; Password is 8384; Enter room number for which keycards need to be made; Enter the number of nights guests are staying; Select "New" to cancel all previous cards for the room in question; OR Select "Duplicate" to make an extra card for the room in question. Press "Enter"; Put cards, one at a time, on the magnetizer until the display says "Success".