Image by Matthias Mullie

Miscellaneous Hotel Processes

Direct booking steps

1) Greeting 2) Room needs - Check Preno for availability: How many people? Length of stay? (If they have kids, they can choose to have a room with a sofa bed or two rooms; If not, normal double room; If they are a family of more than two, put them in two rooms closed to each other.) Need parking? 23$/day tx inclusive 3) Hotel details/features - Check in at 3 PM - Check out at 11 AM - Cafe offers 20% off for guests - NO elevator - Cost is located in Preno -> Rates; use the Standard rates for direct bookings 4) Mandatory information to add on Preno: Guest's Name, Email Address, Phone Number & credit card information

Hotel phone transfer

Steps to take when the incoming calls to the business need to be transferred to a mobile phone:  Locate the hotel landline phone:  PIC Press “INTERCOM” near the top left; Press “FWD” near the bottom right; Press “9”; Enter the number that you wish to forward the calls to; Press “#”; You will hear a long dial - lift and hang up the receiver; Call 514-288-6922 to make sure calls are being received at the number you entered. 

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Entrance keypad

The code should be our civic number backwards (2243), and the month number, e.g. for August, the code would be 22438; for September it would be 22439. The code should be changed by the Day-Concierge on the 1st of every month, before 3pm. **All outgoing communications to hotel guests, however, need to be updated with the new code on the previous day. To change the code, enter the following on the key pad: Master Code (available on Ambrose Tech Sheet) ** (Solid yellow LED will activate) 102000 New code #** (Solid yellow LED will deactivate) For more information, consult the user manual available in white folder manager on Joseph’s desk.

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The code should be the room’s number and the month number, e.g. in August, for room 102, the code would be 1028; for September it would be 1029. The code should be changed by the housekeeper at the beginning of every month, for the first check-in of the month. This should be done during housekeeping. **All outgoing communications to hotel guests, however, need to be updated with the new code on the previous day. To change the code: Open lockbox with current code. Use solid object to lift metal piece on the side of the lockbox lid. Enter new code Snap back the metal piece down.

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Room lockbox

How to make keycards

Press any key to open Kaba machine; Password is 8384; Enter room number for which keycards need to be made; Enter the number of nights guests are staying; Select "New" to cancel all previous cards for the room in question; OR Select "Duplicate" to make an extra card for the room in question. Press "Enter"; Put cards, one at a time, on the magnetizer until the display says "Success".

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